HydroHome app
New app launched July 30
We've launched a new and improved HydroHome app. If you were using the app before July 30, 2024, download the new app the App Store or Google Play. The previous app will no longer work, and you can delete it from your phone.
Manage your electricity use from anywhere
Interested in taking more control over your home's electricity use? Elevate your energy knowledge with our HydroHome app.
The free mobile app allows you to understand, manage and control your energy use from your smartphone. Features include:
Your whole home's hourly energy use up to the previous day.
A breakdown of how your home uses energy.
Insights and tips to help you save.
Custom notifications based on your budget.
Plus, you have the option to purchase a hub device (Energy Bridge or Powerlync) that connects to your app to unlock real-time energy data and other smart home features.
Select the right option for you
Download the app to get all the basic features at no cost. You can upgrade to add a hub at any time to access real-time usage data and other advanced features.
| HydroHome app only | App + Powerlync hub | App + Energy Bridge hub | |
|---|---|---|---|
| Price | Free | $75 for hub (one-time fee) | $179 for hub (one-time fee) |
| Energy visualizer and breakdown | ✓ | ✓ | ✓ |
| Bill projection | ✓ | ✓ | ✓ |
| Budget tracker | ✓ | ✓ | ✓ |
| Insights and tips | ✓ | ✓ | ✓ |
| Real-time energy data | - | ✓ | ✓ |
| Device-specific energy data | - | ✓ |
✓ |
| Control your smart devices | - | ✓ |
✓ |
| Schedule your smart devices | - | - | ✓ |
Note that hubs aren't compatible with apartment buildings due to the meter location.
To be able to use the app, you need to:
- Be a residential account holder on an eligible rate.
- Have an online MyHydro profile with administrator access to a linked account.
- Have a connected smart meter that communicates remotely with BC Hydro.
- Have a smartphone or tablet; iOS 13+ (iPhone 8 and above) or Android Version 5+.
- Have an internet-connected smartphone or tablet (wi-fi or cellular).
What's a hub?
A hub is an optional device that allows you to upgrade to real-time electricity use data. This means you'll be able to see how much electricity you're using at any given time, broken down by individual systems and connected devices.
The device functions as a central point that connects your home's usage – and any compatible smart devices – to your mobile app.
It doesn't have a screen or keypad. It displays data directly in the app via an internet connection.
Limited in some home types
If you live in a townhouse complex, a hub might not be able to communicate with your smart meter. The hub can still be used with the app to control smart devices; however, the real-time energy data may not be available. If your hub connection doesn't work out, you can return it for a full refund within 30 days.
If you live in an apartment building, hubs aren't available to you because they're not compatible with this building type, due to the meter location.
For more information about hubs, see our frequently asked questions.
Supported devices
Hubs can connect many popular brands and models of smart home devices. There are two hubs available:
- Powerlync – compatible with a smaller range of smart home devices. List of devices compatible with Powerlync [PDF, 39 KB]
- Energy Bridge – compatible with a large range of smart home devices and has additional features. List of devices compatible with Energy Bridge [PDF, 48 KB]
View the full list of compatible smart home products [PDF, 57 KB]
Benefits of connecting your smart home devices via the hub
- Control lights, smart plugs, thermostats from your phone.
- Set schedules for your lights, smart plugs and thermostats (Energy Bridge only).
- Lock and unlock doors and get open/close alerts for doors and windows.
- Design automation features that provide personalized alerts.
- Get alerts from smoke and water leak detectors (Energy Bridge only).
Buy a hub
You can purchase either of the two hubs directly through the HydroHome app.
- The Powerlync hub can only connect approved Zigbee devices to the system.
- The Energy Bridge hub can connect approved Zigbee and Z-Wave devices to the system.
Download the app
Follow these steps to get set up with HydroHome.
- Download the HydroHome app from the App Store or Google Play.
- Log in to the app with your MyHydro (bchydro.com account) log-in credentials. You'll need administrator access. Complete the app setup and you'll start seeing your energy data within an hour.
- If you'd like to get a hub, you can order one via the app.
- Once your hub arrives, set it up at home (instructions are included) and we'll enable the connection between it and your electricity meter. This may take 24 hours.
Please read our terms and conditions [PDF, 141 KB] to learn the full eligibility requirements.
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Get support
For answers to common questions about the HydroHome app and hub, see our frequently asked questions.
Can't find what you're looking for? Contact the dedicated HydroHome customer service team by starting a live chat in the mobile app or by phone at 1-877-763-7782.
- Monday to Friday, 5 a.m. to 5 p.m.
- Saturday, 6 a.m. to 3 p.m.
The HydroHome app is built and supported by our trusted technology partner, Powerley.