Get to know your bill

Understanding the various features of your bill can help you identify key information you need, and ways to better manage your energy usage.

Your bill, explained

Understanding payments

If your account is up to date you'll see what you owe and when it's due. This section also indicates what's due immediately for overdue accounts, as well as current charges.

If you've selected auto-pay for your payments we'll let you know the amount due, and when it'll be withdrawn.

Important highlights for your bill

The bill highlights section summarizes key information including your billing date range, payments made, and other key details.

Electricity usage table

A key element to managing your electricity usage is to track it over time. This section shows up to a year of data, and allows you to see whether you're using more or less energy compared to the year before. This section also shows other key details specific to your rate.

Meter reading

Find the information you need to understand your meter reading. We'll also indicate when to expect your next meter reading. If you've selected our equal payment plan, this is where you'll find your tracker and your annual review date.

Bill details

Review a breakdown of your electricity usage charges, including your Basic Charge, Energy Charges, taxes, and more.

If you're on time-of-day pricing, you'll see those charges broken down here as well.

Learn more

Can I access my account online?

Yes, all you need is to link your account to your profile at MyHydro. This linked account will also allow you to go paperless, and easily access up to three years of your historical bills that can be downloaded and saved.

What are the benefits of tracking my electricity usage?

Keeping an eye on your electricity usage allows you to spot patterns and identify ways to save.

Each bill you receive includes graphs that indicate your electricity usage. And with your online MyHydro account, you can access a suite of tracking tools that provide detailed electricity use by month, week, day, and even hour.

Residential bills on the tiered rate plan include our Tier 1 and Tier 2 tracker. Did you know that with MyHydro, you can opt in to email alerts when your electricity use is halfway to reaching Tier 2, and when you've reached it? Learn more about the tiered rate.

What are demand charges and power factor surcharges?

These charges are relevant to business customers on certain rates.

Demand charges

The highest 15-minute demand average recorded in each billing period is used to calculate the demand charge on your bill. Learn more about demand charges.

Power factor surcharge

We apply a power factor surcharge to business customers whose power factor drops below 90%. Learn what power factor is and how the surcharge is calculated.

How can I access my previous bills?

You can access up to three years of your previous bills by selecting Bill & payment history in the blue box at the top of the View bill page in MyHydro. If you haven’t already linked your account to your MyHydro profile, you'll need to do that first.

What if I receive an email or text message offering refunds?

We'll never send you an email or text message with a link to receive a refund. Unfortunately, fraudsters impersonate BC Hydro by sending out phishing emails and texts offering refunds. If you receive one of these, don't click the link.

Remember, we won't text, email, or phone to ask you for any banking or account information.

Learn about the scam tactics and how to stay safe

Looking for more information?

Find results for any terms, rates, or details you need to understand.