Residential rate design
Our residential customers have diverse and evolving electricity needs, and we're working to update our rate structures to reflect feedback about having more rate choices.
In June 2024, we started offering optional time-of-day pricing. In April 2025, we started offering a flat rate for all residential customers.
We now offer a flat rate
On February 24, 2025, the B.C. Utilities Commission (BCUC) approved our request for updates to our residential service rates, non-integrated area rates and the Electric Tariff Terms and Conditions.
For a summary of the application, see current rate design activities.
What's the flat rate?
The flat rate provides a fixed price for electricity per kilowatt-hour (kWh) of electricity used that doesn't change no matter how much or little energy is used. Customers on the flat rate also have the option to add time-of-day pricing.
Learn more about the flat rate.
To catch up on our engagement activities to create this rate and other rate options we're exploring, see our public workshops and feedback.