Our Member Portal now includes FAQs to help you quickly get most program and project questions answered, along with a growing number of helpful videos.
Member Portal provide answers to most member questions
Whether you're a new Alliance member or just someone who needs a question answered quickly, our Member Portal can save you time, keep you up-to-date, or explain processes.
Our Member Portal is one of three online logged in spaces – the other two are our CEM Hub and Online Registration Portal – which members should be familiar with. Below, we explain the difference between each resource and what you can find there. But today, we're focusing on our Member portal.
Our team is still a resource and we enjoy engaging with members. But the member portal can be much quicker.
In addition to program details, we've recently added a Frequently Asked Questions (FAQs) feature, which will provide direction and answers to common questions or obstacles.
"The FAQs are living documents that will grow to reflect new questions and/or changes in programs," says Jonathan To, a product specialist on the Alliance team.
Let's get visual: More videos on the way
Members increasingly look for visual aids, including videos, to help them through program details or application processes. Already live in the Member Portal is a short member orientation video that covers the basics of what membership is about.
Keep an eye out for new videos soon to be released.
Where do you go? CEM Hub, Application Account, Member Portal
Alliance members have access to three key online resource spaces, each set up to serve you in different ways.
Alliance Online Registration Portal
What it is: A space to confirm your membership status as well as where you submit membership renewals.
CEM Hub
What it is: The Conservation and Energy Management Hub is a space for contractors and distributors, where you’ll find customer incentive projects that you’re identified on.
Alliance Member Portal
What it is: A place for program information, required documentation, FAQs, and support
What you'll find:
- Membership information and marketing tools
- Program offers, guides and eligibility rules
- Training videos and FAQs
- Upcoming events and news