Back of Bill
The following information can be found on the back of your BC Hydro bill.
Establishing an Account
Customers may be required to provide personal information and identification acceptable to BC Hydro for the purpose of establishing an account to supply electricity to the premises. BC Hydro serves customers in accordance with the Electric Tariff regulated by the British Columbia Utilities Commission, and in compliance with the BC Hydro and Power Authority Act. For further information, please call the number displayed in the Customer Service area on the front of this bill.
Easy Payment Option
Choose the Pre-authorized Payment Plan and you will enjoy the most convenient, easy and dependable way to pay your bill. For further information, please call the number displayed in the Customer Service area on the front of this bill.
Get Your Bill Online
You can view your bill, consumption history and more. Sign up at www.bchydro.com.
Paying Your Bill on Time
You can avoid a late payment charge by paying your bill before the due date shown on the front of this bill. If we receive your payment after this date, we will charge 1.5% per month on unpaid amounts of $30 or more. (When compounded monthly, 1.5% equals 19.6% a year.)
Moving?
Contact us at least 24 hours before you move and tell us when to close your account. You may do this by phone or at www.bchydro.com. You are responsible for all charges until you close the account at your old address.
BC Hydro Charges
Your electric rates are explained in the Electric Tariff. You can find the Electric Tariff on our website at www.bchydro.com. Or go to www.bchydro.com/rates.
Basic Charge
The basic charge partially recovers the fixed costs of providing service, whether or not any energy is used during a billing period.
Rate Rider
The rate rider is applied to the total of all charges, before taxes and levies. Amounts received from the rate rider will be used only to pay down BC Hydro's deferral accounts. BC Hydro uses these accounts to record unexpected costs and prevent sudden rate fluctuations that could result, for example, from higher-than-forecast market prices for energy.
Innovative Clean Energy Fund Levy
A provincial government levy of 0.4% is applied to the total of all charges, before taxes and levies. This levy applies to non-transportation-related sales of electricity, natural gas, grid propane and fuel oil, and will be used to fund investment and innovation in clean and alternative energy.
Returned Cheque Charge
If your cheque is returned because of insufficient funds (NSF) or for any reason, we will charge a handling fee to your account.
Regional Transit Levy
If you have any questions about the regional transit levy, please contact Translink Revenue Dept. at 1700 – 4720 Kingsway, Burnaby, B.C. V5H 4N2.
Pro-Rated Bills
Bills issued outside a normal billing period are pro-rated based on the number of days of service. During a billing period in which a rate change occurs, bills are pro-rated based on the number of days of service at each rate.
Disconnection
If your service is disconnected, you must pay your total bills plus a reconnection charge, before your service is reconnected, and a security deposit may be required. We do not guarantee same-day reconnection.
Abbreviations
| kW | kilowatt (example: [demand reading x billing multiplier] divided by 1,000 = kW of registered demand) |
| kWh | kilowatt hour (example: one kWh = a 100-watt bulb burning for 10 hours) |
| PST | Provincial Sales Tax |
| GST | Goods & Services Tax GST Registration #R121454151 |
| mult | billing multiplier |
More Choices for Paying Your Bill
| Mail your cheque or money order to: PO Box 9501, Stn Terminal, Vancouver, B.C. V6B 4N1 | |
| Financial institutions | In person, by phone, using the Internet or PC banking |
| Pre-authorized Payment Plan | Arrange for automatic withdrawal from your bank or financial institution |
| Payment partner | Make your payment at any of our payment partners, including participating Pharmasave stores and all Government Agent offices |
For more information or for the location of the payment partner nearest you, call the number displayed in the Customer Service area on the front of the bill, or go to www.bchydro.com.
Please allow enough time for us to receive your payment by the due date shown on this bill. Payments made at banks, payment partners and through the mail can take up to six business days to reach us.
