Get outage reports on your mobile device
BC Hydro customers are now able to view outage information from their web-enabled wireless mobile device.
Use your cell phone, Blackberry or personal digital assistant (PDA) to access our searchable outage reports.
Steps to get outage information
- Access bchydro.com/mobile through your mobile browser
- Select 'Outage Status'
- Search by region, municipality or postal code
Please note that in the "area" view, five areas per screen page will be shown. Any additional outage areas will be listed on the next page.
Please note that when selecting an outage within a selected area, only one outage will be listed. View each page or select to view details of a specific outage, going to the next page to view any additional outage locations.
Outage details will include:
- Time of outage
- Estimated restoration time
- Number of customers affected
- Outage type/cause
- Last updated time
- Approximate area affected
Sample of mobile outage reports [PDF, 289 Kb]
Frequently asked questions
Is the mobile outage reports compatible with my old palm pilot?
Probably not. Only wireless devices on a cell phone network will work.
Every time I try to download the bchydro.com mobile website, I get an Error message.
You may not have mobile web access enabled on your cell phone/mobile device. Please talk to your provider. Generally there is a service charge for mobile web access.
My screen shows the regular full HTML version of bchydro.com and there are too many options to fit on the screen.
Try changing the browser setting on your mobile device to "WML".
I do not see my outage listed under any region or area.
Only "known" outages will be listed. If you do not see your outage, please call 1 888 POWERON (1 888 769-3766) to report the outage to BC Hydro.
How can I access this information faster?
You can bookmark the Outages Main Menu page or you can bookmark the outage details page. Please note: if your outage is restored, the previously bookmarked outage details page will no longer be available. You will need to browse to find any new outage information.
I bookmarked the outage details page and now I cannot find any additional information?
Once an outage has been restored, an outage details page will no longer be available. You will need to browse to find any new outage information.
